Refund policy

Returns

We want you to love your VINIORA pieces. If something isn't right, you can request a return within 14 days of delivery.

To be eligible, items must be unused, unworn, in their original condition and packaging, with tags attached. For hygiene reasons, earrings and body jewelry can only be returned if faulty or damaged.

To start a return, email us at admin@viniora.com with your order number and photos of the item. We'll reply with return instructions. Items sent back without first requesting a return will not be accepted.

Damaged, defective or wrong items

Please inspect your order on arrival. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with photos and we'll send a free replacement or a full refund.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order once your return is accepted.

Non-returnable items

Sale items, gift cards and personalised items cannot be returned unless faulty.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method within 5–10 business days. For Cash on Delivery orders in India, refunds are made by bank transfer or UPI. Original shipping charges are non-refundable, and return shipping costs are paid by the customer unless the item was faulty or incorrect.

Questions

Email us at admin@viniora.com and we'll be happy to help.